About the Role
This role is ideal for individuals who take pride in responsibility, sound judgement, and operational excellence. As a Control Room Operator, you will be entrusted with critical decision-making that directly impacts safety, service delivery, and incident outcomes.
You will develop a deep understanding of security operations, emergency response coordination, and stakeholder communication, positioning you as a trusted operational hub during high-profile events.
High-performing Control Room Operators are often identified as key talent for progression into senior operational roles, including Control Room Supervisor, Operations Supervisor, or broader leadership positions within the organisation.
Roles available across multiple locations, including Sydney CBD, Kensington, Glebe, and more.
This is a pathway role for those who demonstrate:
- Strong situational awareness and decision-making capability
- Professional communication and escalation judgement
- Accountability, reliability, and attention to detail
- The ability to lead through calm, clear coordination during incidents
If you are seeking a role where your capability is recognised, your responsibility is meaningful, and your performance can open doors to future leadership opportunities, this position offers a solid foundation for long-term career growth in the security industry.
Key Responsibilities
You will play a key role in maintaining site safety and security, monitoring activities, and ensuring professional service delivery at all times within a crowded place
You will:
- Monitor large-scale event operations using CCTV and integrated security systems.
- Respond swiftly and professionally to alarms, incidents, and critical events.
- Coordinate and communicate with on-ground personnel, ensuring clear and accurate information flow.
- Control access to restricted areas, maintaining compliance with event SOPs and accreditation protocols.
- Log and report incidents through digital systems with precision and accountability.
- Support emergency responses, assisting with coordination and information relay.
- Ensure all systems, communications, and technology remain operational and event-ready.
- Utilise ACESGroup’s proprietary technology platforms to enhance reporting and decision-making.
- Work collaboratively with event control teams, management, and client representatives.
Essential Criteria
- Current NSW 1A Security Licence (minimum 12 months).
- Proven Event Control Room Operator (CRO) experience: essential.
- Confidence operating within high-pressure, live-event environments guided by SOPs and real-time updates.
- Excellent communication and coordination skills.
- Availability for 24/7 rotating rosters, including weekends, nights, and public events.
- RSA Competency Card (current).
- Current First Aid and CPR.
- Strong customer service skills and professional presentation.
- Reliability, punctuality, and attention to detail.
- Ability to pass a LLND (Language, Literacy, Numeracy and Digital) test.
- Current NSW Driver Licence.
Desirable / or willing to obtain:
- Traffic Control and Implement Traffic Management Plan (ITMP) certifications.
- White Card.
- Fire Warden and Chief Warden training.
ACESGroup can assist suitable candidates in obtaining required qualifications through our internal Registered Training Organisation (RTO).
What ACESGroup Has to Offer
- Work with advanced security technology and digital platforms that support operational excellence.
- Access to Sydney’s most iconic venues and events.
- Paid breaks and full uniform provided.
- Ongoing training, development, and clear career progression pathways.
- Upskilling through our internal RTO.
- Opportunity to be part of our upcoming Diploma in Security Technology (commencing mid-2026).
- Convenient site locations with strong transport access.
- Contribute to innovation in AI, vision analytics, and smart risk management tools.
- Join a growing national company with opportunities across events, venues, and critical infrastructure.
- Attractive employment conditions and an inclusive culture that values your contribution.
About Us
For more than 40 years, ACESGroup has been at the forefront of security innovation, combining operational excellence with in-house developed technology to set new standards in safety, service, and performance.
We are a leading national provider of integrated security services, protecting a diverse portfolio of public and private facilities. Our personnel keep communities safe across commercial buildings, public precincts, aviation facilities, education institutes, parklands, technology precincts, and major sporting and entertainment venues.
Our technology-first approach ensures every team member is supported by intelligent systems that simplify reporting, enhance communication, and strengthen safety outcomes.
At ACESGroup, we do not just offer jobs — we build long-term careers within a company that is redefining what security looks like in a digital world.
How to Apply
If you are ready to join a progressive and forward-thinking team within a company that truly values your contribution, please click APPLY NOW. You can also get in touch for a confidential chat with our Recruitment Team on (02) 9699 7711.
All candidates who reach the interview stage must pass an LLND (Language, Literacy, Numeracy and Digital) test before the interview can commence.
ACESGroup is the 2022 and 2023 recipient of the Australian Security Industry Awards for Excellence in Gender Diversity.
We are an equal opportunity employer, committed to workforce inclusion and diversity. Successful applicants will be subject to relevant background, police, medical, and reference checks.
ACESGroup does not accept referrals from recruitment agencies.
ABN: 16 002 990 794 | ACN: 002 990 794 | M/L: 404776913 | ASIAL Member: 003749 | RTO: 90024 | VIC: PSBL 813-398-30SAustralian Concert and Entertainment Security Pty Limited, trading as ACESGroup, Affirm Training, Alleviate Event Administration and Logistics, Event Force, Avert Risk Management, Assure Safety Services, Secured and Secure Domain.
