As a Control Room Operator, you will be entrusted with critical decision-making that directly impacts safety, service delivery, and incident outcomes. We have positions across Sydney CBD, North Sydney and Homebush Areas.
You will develop a deep understanding of security operations, emergency response coordination, and stakeholder communication, positioning you as a trusted operational hub during high-profile events. High-performing Control Room Operators are often identified as key talent for progression into senior operational roles, including Control Room Supervisor, Operations Supervisor, or broader leadership positions within the organisation.
This is a pathway role for those who demonstrate:
- Strong situational awareness and decision-making capability
- Professional communication and escalation judgement
- Accountability, reliability, and attention to detail
- The ability to lead through calm, clear coordination during incidents
If you are seeking a role where your capability is recognised, your responsibility is meaningful, and your performance can open doors to future leadership opportunities, this position offers a solid foundation for long-term career growth in the security industry.
Key Responsibilities
- Monitor live operations via CCTV and integrated security systems, ensuring strict compliance with SOPs
- Respond quickly and calmly to alarms, incidents, and emergencies, escalating as required
- Support emergency response coordination, relaying accurate information to ground teams and stakeholders
- Control access to restricted zones, ensuring only authorised personnel are granted entry
- Log incidents and reports with precision, capturing essential details and ensuring accountability
- Maintain operational readiness by checking and managing essential equipment and systems
- Provide high-quality security services in accordance with client requirements and internal standards
- Operate and utilise ACESGroup’s technology platforms to support site safety and reporting
- Maintain accurate records and complete reports through digital systems
- Collaborate with team members and management to enhance operational efficiency
This is a high-responsibility role for someone who can juggle multiple priorities, thrives under pressure, and takes pride in following process with precision.
Essential Criteria
- Hold a current NSW 1A Security Licence (minimum 12 months).
- Have Control Room Operator (CRO) experience – this is essential.
- Are confident operating in a fast-paced, live-event environment, guided by SOPs and real-time updates.
- Communicate clearly, stay composed under pressure, and work effectively in a team.
- Are flexible and committed to working a 24/7 rotating roster, including nights, weekends, and public events.
- Responsible Service of Alcohol (RSA) Competency Card (current)
- First Aid and CPR (current)
- Customer service experience
- Superior communication skills (written and verbal)
- Exceptional personal presentation
- Reliability and punctuality
- Ability to work on a 24/7 rotating roster
- Ability to pass a LLND (Language, Literacy, Numeracy and Digital) test
- Full NSW Driver Licence
- Traffic Control and Implement Traffic Management Plan certificates/cards (or willing to obtain)
- White Card (or willing to obtain)
- Fire Warden + Chief Warden + Confine Small Emergencies (or willing to obtain)
Not fully qualified yet? We will support your development. Our internal RTO offers pathways to help you gain the skills and qualifications you need.
What ACESGroup Has to Offer
- Be part of an organisation that utilises smart technology, digital platforms, and data-driven systems to support and empower our people
- Work at Sydney’s most iconic and high-profile locations
- Paid breaks
- Uniform provided
- Ongoing career development and clear pathways for progression
- Training and upskilling through our internal RTO
- Be a part of our newly registered and first off Diploma in security technology starting in mid-2026
- Convenient sites and transport access
- Be part of a team developing security technology such as vision analytics for safety
- A growing national company with diverse opportunities across events, venues, and critical infrastructure
- Attractive employment conditions
- Gain experience using ai for efficient risk management reporting and research.
About Us
ACESGroup are a leading national provider of security services to a large portfolio of public and private facilities. We are an established, respected and reputable business with more than 40 years’ experience partnering to provide security services to a diverse range of industries and facilities.
Our team members keep people and places safe in commercial facilities, public precincts, education institutes, aviation facilities, parklands, technology precincts and major recreation venues.
At ACESGroup, we aim to be the industry leader where we don’t just offer jobs, we offer long term careers.
How to Apply:
If you are ready to join a dynamic team with a company that truly values your contribution, then Apply Now! You can also get in touch for a confidential chat with our Recruitment Team on (02) 96997711.
ACESGroup is the 2022 and 2023 recipient of the Australian Security Industry Awards for Excellence in Gender Diversity!
ACESGroup is an equal opportunity employer, committed to all forms of workforce inclusion and diversity. We encourage all applicants to apply, with successful applicants subject to a range of background, police, medical and reference checks.
ACESGroup do not accept referrals from recruitment agencies.
