ACESGroup is seeking proactive and professional Security Officers (Roving) to help deliver visible, service-led security across Powerhouse precincts.
This is a public-facing role responsible for visitor-focused customer service and is suited to officers who are observant, approachable, and confident responding early to issues before they escalate. You will patrol internal and external areas, support visitors and staff, respond to incidents and alarms, and contribute to a calm, safe, and welcoming environment.
About Powerhouse
Powerhouse Museum sits at the intersection of arts, design, science, and technology and plays a critical role in engaging communities with contemporary ideas and issues. It is the custodian of more than half a million objects of national and international significance and is considered one of the finest and most diverse collections in Australia.
Powerhouse is undertaking a landmark $1.3 billion infrastructure renewal program, led by the creation of Powerhouse Parramatta, expanded research and public facilities at Powerhouse Castle Hill, the heritage revitalisation of the iconic Powerhouse Ultimo, and the ongoing operation of Sydney Observatory.
About the Role
In this role, you will conduct proactive internal and external patrols, provide a visible presence across public and operational areas, and identify and respond early to safety and security issues. You will assist visitors, staff, and contractors professionally, respond to alarms, incidents, welfare concerns, and site requests, and support exhibitions, events, crowd movement, and access control.
You may also be required to provide escorts and assist with VIP or sensitive movements where necessary, while completing clear, accurate, and timely incident reports.
Key Responsibilities
Patrols & Security Presence
- Conduct proactive internal and external patrols
- Provide visible presence across public and operational areas
- Identify and respond early to safety and security issues
- Contribute to a calm, safe, and welcoming environment
Customer Service & Visitor Support
- Assist visitors, staff, and contractors in a professional and approachable manner
- Deliver visitor-focused customer service across the precinct
- Support a positive experience for members of the public in a high-profile cultural environment
Incident Response & Site Support
- Respond to alarms, incidents, welfare concerns, and site requests
- Support exhibitions, events, crowd movement, and access control
- Provide escorts and assist with VIP or sensitive movements where required
- Respond calmly and professionally to emerging issues before they escalate
Reporting & Administration
- Complete clear, accurate, and timely incident reports
- Maintain professional written records and support operational reporting requirements
About You
You will be well suited to this role if you bring:
- A proactive, service-oriented security mindset
- Confidence speaking with a wide range of people
- Strong observation, communication, and de-escalation skills
- A calm first response to incidents, alarms, or public issues
- Strong reliability and patrol discipline
- The ability to move between customer service, security presence, and incident response
Highly regarded backgrounds include:
- Venue or event security
- Campus or community safety patrol roles
- Hospitality supervisors with incident exposure
- Transport, public precinct, or visitor-facing security environments
Essential Requirements
Applicants must have:
- NSW Security Licence suitable for the role
- Current RSA
- Current First Aid and CPR
- Strong spoken communication and report writing skills
Willing to Obtain
The following qualifications or licences are required, or willingness to obtain:
- Unrestricted NSW Class C Driver’s Licence
- White Card
- Traffic Controller / Implement Traffic Control Plans
- Fire Warden
- Confine Small Emergencies
- 11124NAT – Safe Handling of Sharps and Infectious Waste
- NSW Working With Children Check
ACESGroup can assist suitable candidates to obtain additional qualifications through our internal Registered Training Organisation (RTO).
Why Join ACESGroup?
- Work in a role that combines public engagement and professional security
- Be part of a high-profile cultural and precinct environment
- Join a company investing in technology, training, and growth
- Access career pathways across venues, events, and infrastructure
- Work alongside teams that value professionalism, inclusion, and initiative
If you are an officer who can stay alert, communicate well, and act early to keep people and places safe, we would like to hear from you.
About Us
For more than 40 years, ACESGroup has been at the forefront of security innovation, combining operational excellence with in-house developed technology to set new standards in safety, service, and performance.
We are a leading national provider of integrated security services, protecting a diverse portfolio of public and private facilities. Our personnel keep communities safe across commercial buildings, public precincts, aviation facilities, education institutes, parklands, technology precincts, and major sporting and entertainment venues.
Our technology-first approach ensures every team member is supported by intelligent systems that simplify reporting, enhance communication, and strengthen safety outcomes.
At ACESGroup, we do not just offer jobs — we build long-term careers within a company that is redefining what security looks like in a digital world.
How to Apply
If you are ready to join a progressive and forward-thinking team within a company that truly values your contribution, please click APPLY NOW. You can also get in touch for a confidential chat with our Recruitment Team on (02) 9699 7711.
All candidates who reach the interview stage must pass an LLND (Language, Literacy, Numeracy and Digital) test before the interview can commence.
ACESGroup is the 2022 and 2023 recipient of the Australian Security Industry Awards for Excellence in Gender Diversity.
We are an equal opportunity employer, committed to workforce inclusion and diversity. Successful applicants will be subject to relevant background, police, medical, and reference checks.
ACESGroup does not accept referrals from recruitment agencies.
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