ACESGroup is seeking an experienced Security Services Manager to lead security operations across Powerhouse precincts, one of Sydney’s most significant public and cultural environments.
This is not a standard guarding management role. It is a leadership position for someone who can deliver a visitor-focused culture that maximises access to the Powerhouse program, build a high-performing team, maintain strong compliance and incident standards, and deliver a security service that protects people and assets while supporting visitor experience.
You will lead a modern, service-driven operation in a complex public environment, working closely with site stakeholders, frontline teams, and emergency services to ensure the precinct remains safe, welcoming, and professionally run.
About Powerhouse
Powerhouse Museum sits at the intersection of arts, design, science, and technology and plays a critical role in engaging communities with contemporary ideas and issues. It is the custodian of more than half a million objects of national and international significance and is considered one of the finest and most diverse collections in Australia.
Powerhouse is undertaking a landmark $1.3 billion infrastructure renewal program, led by the creation of Powerhouse Parramatta, expanded research and public facilities at Powerhouse Castle Hill, the heritage revitalisation of the iconic Powerhouse Ultimo, and the ongoing operation of Sydney Observatory.
About the Role
In this role, you will embed customer service, visitor focus, and maximising access into security and precinct operations while leading day-to-day security, customer service, and emergency operations across multiple precinct locations.
You will drive a proactive, prevention-focused security culture, oversee incident response, investigation, escalation, and reporting, and maintain high standards across patrol, access control, control room, and back-of-house operations.
You will also support the development of SOPs, post orders, site processes, and service improvements, while managing rosters, workforce performance, briefings, and operational standards. Building strong working relationships with client stakeholders, emergency services, and partner teams will be central to the role, alongside using reporting, audits, and operational data to identify risks and improve performance.
Key Responsibilities
Leadership & Operations
- Lead day-to-day security, customer service, and emergency operations across precinct locations
- Drive a proactive, prevention-focused security culture
- Manage rosters, workforce performance, briefings, and operational standards
- Maintain high standards across patrol, access control, control room, and back-of-house operations
Incident Management & Compliance
- Oversee incident response, investigation, escalation, and reporting
- Maintain strong compliance, audit, and documentation standards
- Support the development of SOPs, post orders, site processes, and service improvements
- Use reporting, audits, and operational data to identify risks and improve performance
Stakeholder Engagement & Visitor Experience
- Embed customer service, visitor focus, and maximising access into precinct security operations
- Build strong working relationships with client stakeholders, emergency services, and partner teams
- Ensure security controls support public access, inclusion, and positive visitor experience
About You
You will be well suited to this role if you bring:
- Proven leadership in a complex, public-facing security environment
- Strong incident command, escalation, and investigation capability
- Confidence managing teams, rosters, standards, and client reporting
- Calm judgement in emergencies and high-pressure situations
- Strong compliance, audit, and documentation discipline
- A service mindset that balances strong security controls with a positive public experience
Highly regarded backgrounds include:
- Museum, hotel, gallery, stadium, campus, or precinct security
- Airport, transport, or major venue operations
- Facilities or venue operations with direct security accountability
Essential Requirements
Applicants must have:
- NSW Security Licence suitable for the role
- Current RSA
- Current First Aid and CPR
- Strong computer, reporting, and communication skills
Willing to Obtain
The following qualifications or licences are required, or willingness to obtain:
- Unrestricted NSW Class C Driver’s Licence
- White Card
- Traffic Controller / Implement Traffic Control Plans
- Fire Warden / Chief Warden
- Confine Small Emergencies
- 11124NAT – Safe Handling of Sharps and Infectious Waste
- NSW Working With Children Check
ACESGroup can support suitable candidates to obtain additional role-related qualifications through our internal RTO.
Why Join ACESGroup?
- Work in a high-profile and culturally significant public environment
- Be part of a technology-enabled security operation
- Access ongoing training and upskilling through our internal RTO
- Explore genuine career progression across venues, events, and critical infrastructure
- Join a growing national company that values professionalism, inclusion, and long-term development
About ACESGroup
For more than 40 years, ACESGroup has delivered integrated security services across public precincts, education, aviation, events, technology environments, and major venues. Our difference is that we combine operational capability with smart systems, digital tools, and data-led decision-making to support better outcomes for clients and teams alike.
If you are a capable security leader who can build standards, lead serious incidents, and create confidence across a complex public environment, we would like to hear from you.
About Us
For more than 40 years, ACESGroup has been at the forefront of security innovation, combining operational excellence with in-house developed technology to set new standards in safety, service, and performance.
We are a leading national provider of integrated security services, protecting a diverse portfolio of public and private facilities. Our personnel keep communities safe across commercial buildings, public precincts, aviation facilities, education institutes, parklands, technology precincts, and major sporting and entertainment venues.
Our technology-first approach ensures every team member is supported by intelligent systems that simplify reporting, enhance communication, and strengthen safety outcomes.
At ACESGroup, we do not just offer jobs — we build long-term careers within a company that is redefining what security looks like in a digital world.
How to Apply
If you are ready to join a progressive and forward-thinking team within a company that truly values your contribution, please click APPLY NOW. You can also get in touch for a confidential chat with our Recruitment Team on (02) 9699 7711.
All candidates who reach the interview stage must pass an LLND (Language, Literacy, Numeracy and Digital) test before the interview can commence.
ACESGroup is the 2022 and 2023 recipient of the Australian Security Industry Awards for Excellence in Gender Diversity.
We are an equal opportunity employer, committed to workforce inclusion and diversity. Successful applicants will be subject to relevant background, police, medical, and reference checks.
ACESGroup does not accept referrals from recruitment agencies.
