ACESGroup is seeking an innovative Security Services/Contract Manager to oversee a high-profile multi-site visitor services contract at Greater Sydney Parklands.
This isn't your typical security role. We're a technology innovation company with a high-tech guarding division, and we need an experienced and visionary leader who can blend operational excellence with strategic thinking to deliver exceptional outcomes for our clients.
You'll be the strategic bridge between our clients and operations – driving performance, building lasting partnerships, and leading teams to deliver world-class security services.
Working closely with senior stakeholders and Service Managers, you'll have genuine autonomy to innovate, improve processes, and influence how security is delivered at complex high-visitation public places.
Work Schedule: Monday to Friday with on-call after-hours responsibility.
What You'll Do
- Drive Strategic Client Partnerships – Build and maintain high-level stakeholder relationships, positioning ACESGroup as a trusted security advisor
- Lead with Innovation – Champion new approaches to security delivery, leveraging our cutting-edge AI-enabled platforms and vision analytics
- Deliver Operational Excellence – Oversee security operations including visitor services, asset protection, access control, crowd management, and major event activity
- Develop High-Performing Teams – Lead, mentor, and develop operational teams of 20+ personnel across single or multiple sites
- Shape Service Delivery – Collaborate with clients to align operational strategies with their evolving needs and expectations
- Ensure Compliance & Quality – Maintain rigorous standards across reporting, correspondence, and contractual obligations
What Makes You Stand Out
Strategic Mindset
- Proven ability to think beyond day-to-day operations and contribute to long-term contract success
- Experience translating client needs into innovative service solutions
- Strong commercial acumen with a focus on value creation.
Leadership Excellence
- Minimum 3 years' management experience leading teams of 20+ personnel
- Natural ability to inspire, develop, and retain talent
- Confident operating autonomously while maintaining strong collaboration.
Stakeholder Expertise
- Demonstrated success managing senior client relationships in complex environments
- Exceptional communication skills with the ability to influence at all levels
- Experience working in fast-paced, high-volume, client-facing environments
Technical Competence
- Current NSW Security Licence (1A) – 2A highly regarded
- Strong rostering, workforce planning, and operational coordination capabilities
- High-level computer literacy and comfort with technology platforms
- Deep knowledge of compliance, legislation, and regulatory requirements
Leadership Excellence
- Minimum 3 years' management experience leading teams of 20+ personnel
- Natural ability to inspire, develop, and retain talent
- Confident operating autonomously while maintaining strong collaboration
Essential Requirements
- Current NSW Security Licence (1A)
- Current First Aid and CPR Certificate
- Current NSW RSA Card
- Full NSW Driver Licence
- Minimum of one (1) year frontline customer service experience (relative experience acceptable)
- Awareness and acceptance of animals and wildlife, including snakes, in parkland environments.
Qualifications (or willingness to obtain with our support)
- Certificate IV in Security Risk Management
- NSW Security Licence 2A
- SafeWork NSW Traffic Controller and Implement Traffic Control Plans cards – qualified or willing to obtain immediately
- White Card, Fire Warden, and Chief Warden certifications
- Confine Small Emergencies/First Attack Fire-Fighting certification
- SEINS course
- Statement of Attainment NAT 10685 – Handling of Sharps and Infectious Waste.
Why ACESGroup?
Technology-First Approach
We've built our own commercial-grade software platforms that transform security operations. You'll work with AI-driven tools, vision analytics, and intelligent systems that set us apart from traditional security companies.
Career Investment
- Access to training through our internal Registered Training Organisation (RTO)
- Participate in our new Diploma of Security Technology (commencing mid-2026)
- Paid administrative hours
- Clear pathways for advancement across our growing national operations
Exceptional Locations
- Work at Sydney's most iconic events, places/venues, and parklands
- Convenient sites with excellent transport access
- Exposure to major sporting and entertainment events
About ACESGroup
With over 40 years of security innovation, we're Australia's premier integrated security services provider, combining operational excellence with in-house developed technology. We protect diverse portfolios from commercial buildings to major entertainment venues.
Ready to Lead?
If you're a strategic thinker who can blend innovation with operational excellence, we want to hear from you.
About Us
ACESGroup are a leading national provider of security services to a large portfolio of public and private facilities. We are an established, respected and reputable business with more than 40 years’ experience partnering to provide security services to a diverse range of industries and facilities.
Our team members keep people and places safe in commercial facilities, public precincts, education institutes, aviation facilities, parklands, technology precincts and major recreation venues.
At ACESGroup, we aim to be the industry leader where we don’t just offer jobs, we offer long term careers.
How to Apply
Ready to Lead?
If you're a strategic thinker who can blend innovation with operational excellence, we want to hear from you. Apply Now or get in touch with our Recruitment Team on (02) 96997711.
ACESGroup is the 2022 and 2023 recipient of the Australian Security Industry Awards for Excellence in Gender Diversity!
ACESGroup is an equal opportunity employer, committed to all forms of workforce inclusion and diversity. We encourage all applicants to apply, with successful applicants subject to a range of background, police, medical and reference checks.
ACESGroup do not accept referrals from recruitment agencies.
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