Be part of a technology-led security company shaping the future. ACESGroup offers careers, innovation, and professional growth.

ACESGroup is seeking experienced Security Supervisors – Pedestrian and Vehicle Patrol to join our team, reporting to the Ranger Services Manager while servicing a high-profile multi-site visitor services contract at Greater Sydney Parklands. This role operates on a rotating roster across all seven days.

As a Ranger Services Supervisor (RSS), you will provide leadership, guidance, and support to Ranger Services Officers (RSOs) in the field, assist in managing contract services, and help ensure a safe and enjoyable environment for the community. You will also act as a key point of contact for operational matters, customer service issues, and incident response.

ACESGroup is a leader in combining operational excellence with cutting-edge technology. We do not just use technology — we build it. Across every division, from frontline operations to corporate services, our bespoke software platforms transform the way we work, enhancing safety, efficiency, and real-time decision-making.

We are looking for proactive professionals who want to grow with us, lead teams, and operate at the forefront of technology-driven security and parkland management.

‍

Key Responsibilities

Customer Service & Community Engagement

• Deliver high-quality customer service and positive visitor engagement
• Ensure Ranger Services Officers (RSOs), Temporary Ranger Security Officers (TRSOs), Traffic Controllers (TCs), and Static Security Officers provide a safe and enjoyable experience for visitors
• Respond to visitor and community concerns, promote safety awareness, and resolve issues professionally
• Provide a high level of service to customer staff and escalate issues as required

Leadership & Staff Management

• Support, direct, and coordinate small to medium-sized teams of RSOs, including during incidents and emergencies
• Conduct daily briefings, toolbox talks, and pre-shift briefings to ensure staff understand and comply with operational procedures
• Actively manage permanent and casual staff, including performance, training, and development
• Conduct supervisory checks, monitor procedure compliance, and rotate shift tasks effectively
• Provide guidance and support for training, onboarding, and staff orientation

Administration & Reporting

• Complete daily checks on incident reports, logbooks, and end-of-shift reports
• Maintain accurate operational documentation and incident records
• Participate in monthly and annual contract review meetings

Patrolling & Security Operations

• Conduct proactive, high-visibility vehicle and foot patrols to protect assets, parklands, and public spaces
• Monitor and assess behaviour in public environments, identifying and mitigating risks to ensure public safety
• Operate control room systems, including surveillance technology and data entry
• Lock and unlock buildings, gates, and access points as required
• Protect property, plant, and equipment, and prevent unauthorised access to restricted areas
• Monitor parkland activity, including events, sports bookings, functions, and photography sessions

Emergency Management & Incident Response

• Act as first responder to incidents, emergencies, and fire alarms
• Liaise with emergency personnel and provide or coordinate first aid and medical assistance as required
• Act as Warden during emergency evacuations and ensure appropriate incident response
• Debrief the customer’s nominated officer following incidents and manage response quality

Regulation, Enforcement & Traffic Control

• Promote and educate visitors on by-laws, statutes, and regulations
• Enforce compliance with by-laws, including issuing infringements according to SEINS and customer guidelines where required
• Provide traffic direction and control, including installing and removing temporary signage and barricades as required

Other Duties

• Support operational requirements across Centennial Parklands, Western Sydney Parklands, Callan Park, Parramatta Park, and Fernhill Estate as required
• Perform any other duties necessary to ensure effective and efficient delivery of Ranger and Security Services

Skills and Experience

• Minimum 3 years’ experience in a security supervisory role
• Minimum of 1 year frontline customer service experience
• Excellent verbal and written communication skills
• High standard of personal presentation and professionalism
• Proven reliability, punctuality, and ability to operate under a rotating 7-day roster
• Strong administrative and reporting skills
• Proficient computer skills to prepare detailed and complex reports and analysis

Essential Criteria / Qualifications

Applicants must have:

• Current NSW Security Licence (1A)
• Current RSA Competency Card
• Current First Aid and CPR
• Full NSW Driver Licence
• Working With Children Check
• Ability to pass an LLND (Language, Literacy, Numeracy, Digital) assessment

The following are also required, or willingness to obtain:

• SEINS
• Traffic Control and Implement Traffic Management Plan certification
• White Card
• Fire Warden
• Confine Small Emergencies / First Attack Fire-Fighting certification
• Statement of Attainment NAT 10685 – Handling of Sharps and Infectious Waste
• Awareness and acceptance of animals and wildlife, including snakes, in parkland environments

ACESGroup will support suitable candidates in obtaining required qualifications through our internal Registered Training Organisation (RTO).

‍

What ACESGroup Offers

• Work in a business powered by smart technology, digital platforms, and data-driven systems
• Opportunities at Sydney’s most iconic and high-profile locations
• Paid breaks and uniform provided
• Ongoing career development with clear progression pathways
• Training and upskilling through our internal RTO
• Access to our newly registered Diploma in Security Technology commencing mid-2026
• Convenient site locations with transport access
• Exposure to advanced security technology, including vision analytics and AI-enabled risk management
• A growing national organisation with opportunities across events, venues, and critical infrastructure
• Attractive employment conditions, long-term stability, and professional growth

How to Apply

If you are ready to join a progressive and forward-thinking team within a company that truly values your contribution, please click APPLY NOW. You can also get in touch for a confidential chat with our Recruitment Team on (02) 9699 7711.

All candidates who reach the interview stage must pass an LLND (Language, Literacy, Numeracy and Digital) test before the interview can commence.

ACESGroup is the 2022 and 2023 recipient of the Australian Security Industry Awards for Excellence in Gender Diversity.

We are an equal opportunity employer, committed to workforce inclusion and diversity. Successful applicants will be subject to relevant background, police, medical, and reference checks.

ACESGroup does not accept referrals from recruitment agencies.

‍

Apply Now