About the Role
ACESGroup is seeking experienced Security Supervisor- Pedestrian and Vehicle Patrol, (Ranger Services Supervisors) to join our team, reporting to the Ranger Services Manager, servicing a high-profile multi-site visitor services contract at Greater Sydney Parklands. This role operates on a rotating roster across all seven days.
As a Ranger Services Supervisor (RSS), you will provide leadership, guidance, and support to Ranger Services Officers (RSOs) in the field, assist in managing contract services, and help ensure a safe and enjoyable environment for the community. You will also act as a key point of contact for operational matters, customer service issues, and incident response.
ACESGroup is a leader in combining operational excellence with cutting-edge technology. We don’t just use technology — we build it. Across every division, from frontline operations to corporate services, our bespoke software platforms transform the way we work, enhancing safety, efficiency, and real-time decision-making.
We are looking for proactive professionals who want to grow with us, lead teams, and operate at the forefront of technology-driven security and parkland management.
Key Responsibilities
Customer Service & Community Engagement
- Deliver high-quality customer service and positive visitor engagement
- Ensure Ranger Services Officers (RSOs), Temporary Ranger Security Officers (TRSOs), Traffic Controllers (TCs), and Static Security Officers provide a safe and enjoyable experience for visitors
- Respond to visitor and community concerns, promoting safety awareness and resolving issues professionally
- Provide a high level of service to Customer staff and escalate issues as required.
Leadership & Staff Management
- Support, direct, and coordinate small to medium-sized teams of RSOs, including during incidents and emergencies
- Conduct daily briefings/toolbox talks, pre-shift briefings, and ensure staff understand and comply with operational procedures
- Actively manage permanent and casual staff, including performance, training, and development
- Conduct supervisory checks, monitor procedure compliance, and rotate shift tasks effectively
- Provide guidance and support for training, onboarding, and staff orientation.
Administration & Reporting
- Complete daily checks on incident reports, logbooks, and end-of-shift reports
- Maintain accurate operational documentation and incident records
- Participate in monthly and annual contract review meetings.
Patrolling & Security Operations
- Conduct proactive, high-visibility vehicle and foot patrols to protect assets, parklands, and public spaces
- Monitor and assess behaviour in public environments, identifying and mitigating risks to ensure public safety
- Operate control room systems, including surveillance technology and data entry
- Lock and unlock buildings, gates, and access points as required
- Protect property, plant, and equipment, and prevent unauthorised access to restricted areas
- Monitor parkland activity, including events, sports bookings, functions, and photography sessions
Emergency Management & Incident Response
- Act as first responder to incidents, emergencies, and fire alarms
- Liaise with emergency personnel, provide or coordinate first aid and medical assistance as required
- Act as Warden during emergency evacuations and ensure appropriate incident response
- Debrief Customer’s Nominated Officer following incidents and manage response quality
Regulation, Enforcement & Traffic Control
- Promote and educate visitors on by-laws, statutes, and regulations
- Enforce compliance with by-laws, including issuing infringements according to SEINS and Customer guidelines where required
- Provide traffic direction and control, install/remove temporary signage and barricades as required
Other Duties
- Support operational requirements across Centennial Parklands, Western Sydney Parklands, Callan Park, Parramatta Park and Fernhill Estate as required
- Perform any other duties necessary to ensure effective and efficient delivery of Ranger and Security Services
Skills and Experience
- Minimum 3years’ experience in a security supervisory role
- Minimum of one (1) year frontline customer service experience (relative experience acceptable)
- Excellent verbal and written communication skills
- High standard of personal presentation and professionalism
- Proven reliability, punctuality, and ability to operate under a rotating 7-day roster
- Strong administrative and reporting skills
- Proficient computer skills to prepare detailed and complex reports and analysis
Essential Criteria / Qualifications
- Current NSW Security Licence (1A)
- Current RSA Competency Card
- Current First Aid and CPR
- Full NSW Driver Licence
- Working with Children Check
- Ability to pass LLND (Language, Literacy, Numeracy, Digital) assessment
- SEINS (or willingness to obtain)
- Traffic Control & Implement Traffic Management Plan certification (or willingness to obtain)
- White Card (or willingness to obtain)
- Fire Warden (or willingness to obtain)
- Confine Small Emergencies/First Attack Fire-Fighting certification (or willingness to obtain)
- Statement of Attainment NAT 10685 – Handling of Sharps and Infectious Waste (or willingness to obtain)
- Awareness and acceptance of animals and wildlife, including snakes, in parkland environments
ACESGroup will support suitable candidates in obtaining required qualifications through our internal Registered Training Organisation (RTO).
What ACESGroup Offers
- Work in a business powered by smart technology, digital platforms, and data-driven systems
- Opportunities at Sydney’s most iconic and high-profile locations
- Paid breaks and uniform provided
- Ongoing career development with clear progression pathways
- Training and upskilling through our internal RTO
- Access to our newly registered Diploma in Security Technology (commencing mid-2026)
- Convenient site locations with transport access
- Exposure to advanced security technology, including vision analytics and AI-enabled risk management
- A growing national organisation with opportunities across events, venues, and critical infrastructure
- Attractive employment conditions, long-term stability, and professional growth
How to Apply
If you are ready to join a progressive and forward-thinking team within a company that truly values your contribution, please click APPLY NOW! You can also get in touch for a confidential chat with our Recruitment Team on (02) 9699 7711 for a confidential discussion.
