ACESGroup is seeking an Assistant Security Manager to support precinct security operations and provide strong on-shift leadership across a dynamic public environment.
This role is ideal for a capable security supervisor or team leader ready to step into broader operational responsibility. You will help supervise frontline staff, maintain site standards, coordinate incident response, and support smooth daily operations across public-facing and back-of-house areas.
This is a hands-on leadership role for someone who can remain calm under pressure, coach teams effectively, and balance strong security practice with professional service delivery.
About Powerhouse
Powerhouse Museum sits at the intersection of arts, design, science, and technology and plays a critical role in engaging communities with contemporary ideas and issues. It is the custodian of more than half a million objects of national and international significance and is considered one of the finest and most diverse collections in Australia.
Powerhouse is undertaking a landmark $1.3 billion infrastructure renewal program, led by the creation of Powerhouse Parramatta, expanded research and public facilities at Powerhouse Castle Hill, the heritage revitalisation of the iconic Powerhouse Ultimo, and the ongoing operation of Sydney Observatory.
About the Role
In this role, you will support the day-to-day delivery of security operations across the precinct while supervising and briefing frontline officers across multiple work areas.
You will respond to incidents, escalations, and operational issues as they arise, assist with rosters, post coverage, shift coordination, and handovers, and maintain standards across patrol, access control, control room, and customer-facing operations.
You will also coach officers, reinforce compliance with procedures and site expectations, support events and public programs, and ensure incidents, follow-up actions, and shift activity are documented clearly.
Key Responsibilities
Operations & Shift Leadership
- Support the day-to-day delivery of security operations across the precinct
- Supervise and brief frontline officers across multiple work areas
- Assist with rosters, post coverage, shift coordination, and handovers
- Maintain standards across patrol, access control, control room, and customer-facing operations
Incident Response & Compliance
- Respond to incidents, escalations, and operational issues as they arise
- Coach officers and reinforce compliance with procedures and site expectations
- Ensure incidents, follow-up actions, and shift activity are documented clearly
- Support consistent operational standards across the precinct
Events & Stakeholder Support
- Support events, public programs, and changing operational priorities
- Help maintain a safe, professional, and well-coordinated public environment
- Balance strong security practice with high-quality service delivery
About You
You will stand out if you have:
- Experience in security supervision or team leadership
- Confidence leading shifts in public-facing environments
- Sound judgement during incidents and competing operational priorities
- Strong communication, coaching, and stakeholder skills
- Solid reporting discipline and attention to follow-through
- A practical leadership style grounded in process, not just presence
Highly regarded backgrounds include:
- Event security supervision
- Museum, venue, campus, or hospital security leadership
- Transport, public precinct, or front-of-house operations
- Ex-police or defence leadership in customer-facing environments
Essential Requirements
Applicants must have:
- NSW Security Licence suitable for the role
- Current RSA
- Current First Aid and CPR
- Strong written and verbal communication skills
- Sound computer and reporting skills
Willing to Obtain
The following qualifications or licences are required, or willingness to obtain:
- Unrestricted NSW Class C Driver’s Licence
- White Card
- Traffic Controller / Implement Traffic Control Plans
- Fire Warden / Chief Warden
- Confine Small Emergencies
- 11124NAT – Safe Handling of Sharps and Infectious Waste
- NSW Working With Children Check
ACESGroup can assist suitable candidates to obtain additional qualifications through our internal RTO.
Why Join ACESGroup?
- Step into a genuine operational leadership pathway
- Work in a premium public and cultural environment
- Be supported by modern systems and technology
- Access internal training and career progression opportunities
- Join a company focused on service quality, innovation, and professional growth
If you are a capable supervisor ready to lead from the front and help shape a high-standard precinct operation, we encourage you to apply.
About Us
For more than 40 years, ACESGroup has been at the forefront of security innovation, combining operational excellence with in-house developed technology to set new standards in safety, service, and performance.
We are a leading national provider of integrated security services, protecting a diverse portfolio of public and private facilities. Our personnel keep communities safe across commercial buildings, public precincts, aviation facilities, education institutes, parklands, technology precincts, and major sporting and entertainment venues.
Our technology-first approach ensures every team member is supported by intelligent systems that simplify reporting, enhance communication, and strengthen safety outcomes.
At ACESGroup, we do not just offer jobs — we build long-term careers within a company that is redefining what security looks like in a digital world.
How to Apply
If you are ready to join a progressive and forward-thinking team within a company that truly values your contribution, please click APPLY NOW. You can also get in touch for a confidential chat with our Recruitment Team on (02) 9699 7711.
All candidates who reach the interview stage must pass an LLND (Language, Literacy, Numeracy and Digital) test before the interview can commence.
ACESGroup is the 2022 and 2023 recipient of the Australian Security Industry Awards for Excellence in Gender Diversity.
We are an equal opportunity employer, committed to workforce inclusion and diversity. Successful applicants will be subject to relevant background, police, medical, and reference checks.
ACESGroup does not accept referrals from recruitment agencies.
